Frequently Asked Questions

Everything you need to know about shopping with Bernstein.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location within the continental United States.

What is your return policy?

Bernstein offers a 30-day return policy for most items in their original packaging and unused condition. Please visit our Returns Portal to generate a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I know if a product is in stock?

Stock availability is updated in real-time on each product page. If an item is out of stock, you can sign up for email notifications to be alerted when it is replenished.